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VISITING RULES OF OSTANKINO TOWER 

1. General provisions

 

1.1. These Rules for Visiting the Ostankino TV Tower (hereinafter referred to as the Rules) determine the procedure for obtaining a visit to the Ostankino TV tower (hereinafter referred to as TV tower) regulate the relationship between the Buyer (hereinafter referred to as the Visitor) and the federal state unitary enterprise «Russian Television and Radio Broadcasting Network» (abbreviated name — RTRN), which is Seller and represented as Branch of RTRN «MRC» (hereinafter referred to as the Branch) (TIN 7717127211, KPP 771702001, location and postal address: 127427, Moscow, Akademika Koroleva str., 15, building 2).

1.2. Place of receipt of the service: 127427, Moscow, Akademika Koroleva street, 15, building. 1, Ostankino TV tower.

1.3. Official website of the Ostankino TV tower – www.tvtower.ru (hereinafter referred to as the Site).

1.4. Admission to the TV Tower is carried out by sessions. Information about the sessions is available on the Website in the section «Buy a ticket».

1.5. A visit to the TV Tower is considered to be rendered in full at the moment of termination of the session paid by the Visitor.

1.6. To ensure fire safety on the TV Tower can be no more than 271 Visitors at a time.

1.7. You can arrange a visit to the TV Tower in the Tour Desk (hereinafter - TD), located at: Moscow, Akademika Koroleva street, 15, building. 2, or on the Site.

1.8. Before paying for a visit to the TV Tower, the Visitor must familiarize himself with these Rules.

1.9. These Rules are an offer, payment for a visit to the TV Tower means the acceptance of the Rules (offer) by the Visitor and confirms that the Visitor is fully acquainted with these Rules, agrees with them and undertakes to perform them.

1.10. The rules are freely available on the Site; the Branch has the right to make changes unilaterally and at any time. Information about the changes is posted on the Site.

1.11. The rules are valid until the new version of the Rules is posted on the Site or notified of their cancellation. The visitor must independently monitor the changes in the Rules.

1.12. All issues not regulated by these Rules shall be resolved in accordance with the current legislation of the Russian Federation.

 

2. Making a visit to the TV tower

 

2.1. Registration of the TV Tower service at the TD office.

2.1.1. It is possible to arrange a visit to the TV Tower at the TD office. Payment for visiting the TV tower is at the TD office.

Work schedule of TD: daily 09:00 – 22:00.

The schedule of work of TD cash desk: daily 09:15 – 21:55.

2.1.2. Before paying for the TV Tower visit, select the desired number of Visitors, the date and time of the session.

Possible dates of visits and the number of available seats the visitor can find out from the employees of the TD, on the current date — on the scoreboard in the TD or on the Site in sections:

– «Buy a ticket» https://bilet.tvtower.ru/web/preReserveSelectClientsIndex.action;

– «Queue» https://bilet.tvtower.ru/web/queuelnfo.action.

2.1.3. To pay for visiting the TV tower and receiving a ticket to TV Tower, you must provide one of the following documents for each Visitor to the TD cash desk:

– passport of a Russian citizen (domestic or foreign);

– passport of a citizen of a foreign country, residence permit, temporary residence permit;

– military identity card;

– temporary identity card of a citizen of the Russian Federation;

– service certificate of a supervisory or law enforcement officer;

– social card of the Muscovite;

– driver's license;

– birth certificate (for minors under the age of 14 who do not have a passport or other document listed above).

In the absence of a minor under the age of 14 of the original document specified in this paragraph, the sale of the visit to the TV tower and the issuance of a pass to the TV Tower shall be carried out from a copy of the birth certificate or a copy of the passport with clearly legible data.

It is allowed to sell the TV Tower visit service and issue a TV Tower pass to minor visitors under the age of 14 without documents if they are entered in the passport of one of the parents.

In all cases, the sale of the TV Tower service and the issuing of a TV Tower pass to minor visitors under the age of 14 is carried out only accompanied by legal adults.

Organized groups of visitors under the age of 14 pass to the TV Tower with an accompanying. The accompanying person(s) present the list of Visitors under the age of 14 on the official letterhead of the institution that organizes the visit, with the stamp, the signature of the supervisor and a note on the confirmation of the age category of visitors (name, date of birth). In the presence of the original of the above letter, minor visitors under age of 14 who are members of an organized group can come with copies of the documents specified in this paragraph. The head of the organized group and the adults accompanying the group must carry the originals of the documents specified in this clause.

2.1.4. In case of payment for a visit to the TV Tower for subsequent sessions, in the absence of the documents specified in clause 2.1.3 of this Regulation, the Visitor must provide an alphabetically printed numbered list of visitors to the TD cash desks indicating the full name and birthdate of each visitor. In this case, passes to the TV Tower are issued at the TD cash desks immediately before the redeemed session upon presentation of a cash receipt and a document certifying the identity of each Visitor according to the list.

2.1.5. Payment is made in cash or by means of bank cards of payment systems: WORLD, Visa and MasterCard.

2.1.6. In order to receive benefits provided for in clause 4.3 of these Rules, when paying for a visit to the TV Tower, the Visitor must submit one of the documents specified in clauses 2.1.3 and 4.4 of this Regulation to the TD cash desks.

2.2. Registration of the TV Tower service on the Site.

It is possible to issue the TV Tower service on the Site.

To register for the TV Tower visit, you must register on the Site, select the desired number of Visitors, date and time of the session, enter the last name, first name, patronymic and birth date of each Visitor, contact phone number and e-mail address. Perhaps one-time registration of the visit to the TV tower to 10 visitors with the above data each.

Possible dates of visits and the number of available seats the Visitor can learn on the Site in sections:

– «Buy a ticket» https://bilet.tvtower.ru/web/preReserveSelectClientsIndex.action;

– «Queue» https://bilet.tvtower.ru/web/queuelnfo.action.

Before payment, the Visitor is obliged to check the composition of the service by clicking on the «Basket» icon (hereinafter — the Basket) and making sure that it matches the desired.

If the service has been added to the Basket by mistake, then the services that do not correspond to the desired one should be deleted from the Basket and filled in with correct data.

Payment is made through bank cards of Payment systems: WORLD, Visa and MasterCard.

The payment procedure must be completed within 10 minutes from the moment of the beginning of registration of the TV Tower service. After payment, you need to click the «Back to Shop» button. If during the specified time the payment procedure is not completed, the preliminary booking of seats for the selected session is canceled.

After the successful registration of the TV Tower visiting services on the Site, the Visitor receives a one-time free notification via the e-mail specified during the registration of the TV Tower service with the order number. SMS notifications to phone numbers are not sent. To access the TV Tower, you need to save the order number.

In order to speed up the procedure for obtaining a visiting the TV Tower it is encouraged to provide a printed e-ticket (hereinafter — a ticket) on paper or a ticket displayed on the screen of the mobile device when going to the TV Tower. If for any reason the Customer has not received the order number confirming the successful formation of the TV Tower visit service, before re-registration, the Visitor must go to the «My Orders» section and make sure that the order has not really been formed.

3. Making changes to the TV Tower service

 

3.1. The visitor has the right to make changes to the issued TV Tower visit service no more than once and no later than 3 hours before the beginning of the session paid by the Visitor.

3.2. When paying for a TV tower visit through the TD cash desk, the reissuance is also made through the TD cash desk.

When paying for a TV Tower visit through the Site, the registration is also made through the Site. When you reissue through the Site, an additional email alert is not sent.

3.3. In the issued service of visiting the TV Tower it is possible to change the time, date, the visitor's full name, provided that the number of visitors is preserved, the total cost of the previously paid order and availability. In case of refusal of the TV Tower visit, the return of paid money is possible in accordance with the procedure provided for in Section 8 of these Rules.

3.4. If the number of visitors exceeds the number of visitors specified in clause 1.6 of these rules, as well as in the event of force majeure affecting the operation of the lifts of the tower, including gusts of wind more than 19 m / s, the technical possibility of using elevators, the Seller may delay the beginning of the visit TV tower.

3.5. If, during the provision of services, circumstances of force majeure arise that affect the operation of lifts of the tower, including gusts of wind more than 19 m / s, the lack of technical possibilities for using elevators, the seller may offer visitors to descend from the tower by evacuation ladder or wait for the completion of circumstances, affecting the operation of elevators.

3.6. The Seller shall not be liable to visitors and third parties for the circumstances specified in clauses 3.4. and 3.5 of these rules, and the consequences resulting from these circumstances, including material and moral damage.

4. The cost of visiting TV Tower

 

4.1. The cost of visiting the TV tower is set by the order of the Branch.

4.2. Information about the cost of visiting the TV Tower is placed on the Site and at the TD cash desks.

4.3. Persons aged from 7 to 18 years and students of the day department of institutions of secondary and higher vocational education are given privileges to pay for a visit to the TV tower.

4.4. A document granting the right to receive benefits when paying for a visit to the TV tower:

– for visitors aged 7 to 18 years such a document is one of the documents specified in clause 2.1.3 of these rules;

– for visitors who are full-time students of institutions of secondary or higher professional education, such a document is a student's social card or student card.

 

 

 

5. The order of passage to the TV tower

 

5.1. General provisions on the passage to the TV Tower.

5.1.1. In the event that the visitor does not have a pass to the TV tower or when he passes to the TV Tower the document specified in clause 2.1.3. of these Rules, a pass to the TV tower is not issued and a visitor to the TV tower is not allowed. The funds shall be returned in accordance with the procedure provided for in Section 8 of these Regulations.

5.1.2. In the absence of the document specified in clause 4.4 of these Regulations, the access to the TV tower is allowed only after paying the cost of visiting the TV tower without taking into account benefits and obtaining a pass at the TD cash desks.

5.1.3. In the event that a visitor has paid for a visit to the TV tower at the TD cash desks or through the Site, but does not carry a printed ticket on paper or a ticket displayed on the screen of the mobile device, the visitor must arrive at TD cash desks no later than 55 minutes before the beginning of the paid session to receive admission to the TV tower. The issuance of passes to the TV Tower shall be terminated 5 minutes before the beginning of the paid session.

5.1.4. At the entrance to the territory adjacent to the television tower, the visitor must undergo an inspection at the checkpoint. At the checkpoint is video surveillance. On the screen installed at the checkpoint, a brief information about the rules for visiting the tower is broadcast, to get an explanation of the rules of visiting the tower, the visitor can contact the employee of the commercial service.

5.1.5. At the entrance directly to the TV Tower, the visitor must undergo an inspection at the checkpoint. Video and audio are recorded at the checkpoint. Passage to the TV tower is not earlier than 1 hour and not later than the time of the beginning of the paid session.

5.2. Passage to the TV tower when registering a visit to the TV Tower at the box office of the TD.

5.2.1. A visitor who has paid for the TV Tower service at TD cash desks to get to the TV Tower before the start of the session must receive a pass.

5.2.2. To receive a pass to the TV Tower, the Visitor must present to the TD cash desk:

– cash voucher;

– one of the documents specified in clause 2.1.3 of these rules, for each visitor;

– in the event of receiving a payment exemption, one of the documents specified in clause 4.4 of these rules.

5.3. Passage to the TV tower when registering a visit to the TV Tower on the Site.

5.3.1. A visitor who has paid for the TV Tower visiting service through the Site, with a printed ticket on paper or a ticket displayed on the screen of the mobile device, passes to the TV Tower without issuing a pass in the following order:

5.3.1.1. The visitor must arrive at the checkpoint at the entrance to the territory adjacent to the TV Tower, no later than 10 minutes before the start of the paid session.

5.3.1.2. To pass to the TV Tower, the Visitor must present to the employee of the commercial service:

– a printed ticket on paper or a ticket displayed on the screen of a mobile device.;

– one of the documents specified in clause 2.1.3 of these Rules, for each Visitor.;

– in the event of receiving a payment exemption, one of the documents specified in clause 4.4 of these Rules.

5.3.2. A visitor who has paid for a visit to the TV Tower through the Site but does not have a printed ticket on paper or a ticket displayed on the screen of a mobile device must issue a pass for visiting the TV tower.

To receive a pass to the TV Tower, the Visitor must apply to the TD cash desks and present:

– the order number confirming the successful registration on the Site of the services of visiting the TV Tower;

– one of the documents specified in clause 2.1.3 of these Rules, for each Visitor;

– in the event of receiving a payment exemption, one of the documents specified in clause 4.4 of these Rules.

6. Requirements and restrictions for visiting TV Tower

 

6.1. In accordance with the requirements of the analysis of the level of fire safety and calculation of fire risk for people when evacuating from the TV Tower, developed and approved by the VNIIPO Russian Federal Emergency Management Service, EMERCOM of Russia, they are not allowed to visit the TV tower:

– citizens under 7 years of age;

– persons with obvious signs of alcohol or narcotic intoxication;

– citizens belonging to the less mobile groups of the population in accordance with SNiP 35-01-2001 (SP 59.13330.2016)..

6.2. Photo and video shooting at the checkpoints of the TV tower is prohibited.

6.3. Visitors with implanted implants, pacemakers, prostheses, etc. containing metal, which can trigger the alarm of a security metal detector, must carry a personal identification card of the patient confirming the implantation of the medical device.

6.4. All Visitors entering the territory of the Branch, all hand baggage carried by them, as well as incoming vehicles are subject to inspection at checkpoints in order to prevent the passage (bushing) of prohibited items or substances. These include:

– Weapons: fire, gas, traumatic, pneumatic, ammunition, cartridges and charges. Combat, service, hunting, sports, signal weapons, national-souvenir weapons, components and elements of the listed types of weapons and ammunition (charges).

– Cold steel: slashing (swords, axes, etc.), stabbing (knives, daggers, peaks, etc.), piercing and cutting (daggers, broadswords, etc.), piercing-cutting (knives, swords, etc. .), shock-shattering (brass knuckles, knuckles, nunchuck, telescopic truncheons, etc.), throwing (crossbows, boomerangs, shurikens, darts, etc.).

– Special means of protection and active defense (flak jackets, protective helmets and masks, gas sprayers and aerosol devices with tear gas, electric shock devices and spark gaps, stun guns, light-shock devices, rubber (wooden, metal, etc.) sticks (batons), handcuffs , manual gas grenades, light and acoustic projectiles, etc.).

The listed objects and substances are forbidden to carry, even if the citizen has the permits established on them.

– Explosives (solid, liquid, gaseous and others).

– Poisoning substances.

– Radioactive substances.

– Narcotic and psychotropic substances (tablets, capsules, powders, herbal mixtures, plastic balls or substances, liquids, etc.).

– Fire-hazardous, flammable, toxic and strong smelling substances (combustible and lubricating, paint and varnish materials, solvents, alcohol-based substances, cylinders with gases and other substances, any components of chemical production and toxic substances that can damage the health of citizens, acids and alkalis, corrosive substances, mercury, chlorine, biologically hazardous substances (infected blood, various samples of viruses and bacteria), fire extinguishers, etc.

– Pyrotechnic objects and substances (fireworks, fountains, firecrackers, rockets, crackers, etc.).

– Objects and substances that can be identified as banned or dangerous (including dummy weapons, etc.).

– Honed objects (including cold steel): axes, tongs, hooks (mounts, nailers), surfaces with spikes, harpoons, spears, ceremonial and religious knives, etc .; Knives from any material (iron, ceramics, polymers); dangerous razor blades; scalpels, scissors with blades more than 5 cm; ski poles; drill; folding knives; screwdrivers, hammers, pliers, saws, drills and other carpentry and locksmith tools, etc.

– Blunt objects capable of causing injuries: baseball, cricket and softball bats, golf clubs, hockey, oars for boats, billiard cues of all kinds, fishing rods, etc.

– Means of transportation: bicycles, scooters, scooters, roller skates, skateboards and other wheeled vehicles, jumping equipment for legs and others.

– Alcohol.

– Oversized hand luggage (suitcases, bags of backpacks, etc., larger than 40x80x30 cm).

– Any liquids and food, glass (ceramic, porcelain) utensils, aerosols and cans (hair spray, deodorants, antistatic, etc.), medical equipment, mercury thermometers, etc.

  • Animals and birds.

 

6.5. All personal belongings, with the exception of handbags, briefcases, bags for documents, are handed over to the storage room of a security office or checkpoint located at the entrance to the territory adjacent to the Ostankino TV tower.

6.6. Visitors to the TV Tower are obliged:

– observe public order, requirements, restrictions and prohibitions established by these Rules;

– comply with the requirements of the employees of the Branch in relation to ensuring security, maintaining order and cleanliness in the territory of the TV Tower;

– behave respectfully towards other Visitors and employees of the Branch;

– immediately inform the employees of the Branch about cases of detection of suspicious objects, violation of public order, smoke or fire, the need to provide medical care to persons on the TV Tower;

– not to cause property damage to Visitors and Branch;

– keep clean;

– fulfill the legitimate demands of the employees of the Branch.;

  • when obtaining information about evacuation, act according to the instructions (instructions) of the employees of the Branch, keeping calm and not creating panic.

 

Accompanying persons are obliged to ensure observance by minors Visitors of these Rules.

 

6.7. Visitors to the TV tower are prohibited:

– be in a state of intoxication, offending human dignity and public morality;

– to carry out actions that endanger their own safety, life, health, as well as the safety, life, health of other Visitors and employees of the Branch;

– insult Visitors and employees of the Branch, commit other acts that discredit honor, dignity or business reputation or are aimed at inciting hatred or enmity, as well as to humiliate the dignity of a person or a group of persons on grounds of gender, race, nationality, language, origin, attitude to religion;

– go in or climb over fences;

– open locks;

– independently enter into technical and office premises;

– to regulate engineering equipment;

– to spoil the property of Visitors and the Branch;

– to put inscriptions and paste products of information content;

– be in dirty clothes;

– run;

– smoke;

– to take out drinks and food from the restaurant complex "7th sky";

– independently use elevators of the TV tower, including to enter and exit from it without the permission of the lift operator;

– leave unaccompanied minors unattended;

– litter (spit on the floor, blow your nose, throw chewing gum, etc.);

– carry out any professional photo and video.

6.8. On the open observation decks of the TV tower are installed fences, designed to ensure the safety of visitors and third parties.

Visitors to the open viewing platforms of the TV Tower are obliged to observe the public order, requirements, restrictions and prohibitions established by these Rules, in addition, Visitors are prohibited from disposing of objects, liquids and debris from open viewing areas in the TV tower, to push parts of the body and objects (mobile phones, selfies -paws, etc.).

6.9. For all acts or omissions that have caused damage to the property of the Branch, to their health and health of third parties, due to their own negligence or negligence, and also due to ignorance and / or non-observance of these Rules or failure to comply with the requirements of employees of the Branch, the Visitor itself is liable, in accordance with the current legislation Russian Federation.

6.10. Accompanying persons bear full responsibility for minor Visitors, including those responsible for their conduct, safety, and also for the damage caused by them.

When visiting the TV Tower by a group of Visitors, which includes minors, the accompanying (leader) of the group is responsible for observing these Rules by minors.

6.11. Visitors who violate these Rules may be removed from the TV Tower and brought to liability in accordance with the laws of the Russian Federation.

6.12. Visitors who have penetrated into any technical and office premises are fully responsible for the malfunctions and accidents that have occurred as a result of the visitor's regulation of engineering and technical equipment on the TV Tower.

6.13. The Branch shall not be liable for any consequences (injuries, damages, other damages) or damage inflicted in respect of third parties in respect of the health and property of the visitors, if such consequences arose from the non-observance by the Visitors of these Rules and the information indicated on the warning signs and inscriptions, and also failure to comply with the requirements of the employees of the Branch.

7. Canceling the attendance service (sessions) of the TV tower

 

7.1. Services (session(s)) visits to the TV tower may be canceled due to force majeure circumstances, including gusts of wind of more than 19 m / s, lack of technical opportunity for visitors to the observation deck, holding routine and other events, within which admission of visitors on the TV Tower is not allowed.

7.2. In case of occurrence of the circumstances specified in clause 7.1 of these Rules, the refund shall be made in accordance with Section 8 of these Rules.

 

8. Return to the Visitor of funds paid for the TV Tower service

 

8.1. General provisions on the return of funds paid for the TV Tower service.

8.1.1. If the Visitor is late for the paid session, and (or) for a pass to the TV Tower for the paid session, and (or) in case the Visitor has issued a pass to visit the TV Tower, however, the service did not use it in due time, the Visitor has the right to return money for the visit service during the entire period of the paid session.

In the event that the Customer has applied for a refund of funds due to late / non-arrival after the end of the paid session, the funds are not refundable, except for cases of valid excuse (illness, etc.) for the time of the session confirmed by the relevant documents.

8.1.2. The return of funds paid by the Visitor for the service of visiting the TV tower is carried out on the basis of an application in the manner provided for in this section.

8.1.3. Forms of applications for the return of funds for an unproved service listed through the Site and listed in the TD cash decks are annexes to these Rules.

8.1.4. In a request for a refund of money for an unsolicited service, all required information must be entered without fail and clearly state the refusal of the service and the desire to make a refund.

8.1.5. An application for a refund of money for an undefined service is made only by the person who paid the service, or by a person authorized by a corresponding power of attorney.

8.1.6. The visitor can get an application form for a refund for unused services at the TD cash decks, TD at the reception, on the Website.

8.1.7. Return of funds is carried out within the time limits provided by the current legislation of the Russian Federation.

8.1.8. In the event that the Branch refunds money for an unsolicited service by non-cash transfer to the Visitor's bankcard, the date of withdrawal of funds from the branch account is considered as the date of return. For the further passage of funds, the Branch shall not be liable.

8.2. Refund of funds paid by the Visitor for the service of visiting the TV tower, due to the excellent session.

8.2.1. In case of cancellation of the session due to the circumstances specified in clause 7.1 of these Rules, the Visitor who paid for the service will be offered to replace the date and / or time of visiting the TV tower or receive the paid money in full.

8.2.2. Refunds for unperformed services are made on the basis of an application.

8.2.3. If the Visitor pays a visit to the TV Tower by non-cash transfer, the refund shall be made to the Visitor's bank card from which the relevant payment was made.

8.3. Return of funds paid by the Visitor for the service of visiting the TV tower through the Site.

8.3.1. In the event that the Visitor does not exchange a ticket for the pass, the Visitor must issue an application for a refund of the money for the non-indicated service and send the application to the TD administrator or send it via e-mail to 337m@rtrn.ru.

An application for a refund of money for an unsolicited service sent by the Visitor via e-mail must be sent from the e-mail address specified by the Visitor when placing an order.

Processing of the application for a refund of money for an unsolicited service, sent by e-mail, is carried out on working days (Monday to Friday) from 10:00 to 18:00 Moscow time.

8.3.2. In the event that the Visitor exchanges a ticket at the ticket counter of the TD for a pass, the Visitor must issue an application for a refund of the money for an unproved service and transfer it to the TD administrator.

Together with the application for a refund of money for an unspecified service, the Visitor must present an identity document and return the received pass to the TV Tower.

8.3.3. Refunds are made only by a non-cash transfer of funds to the visitor's bank card from which the relevant payment was made.

8.4. Return of funds paid by the Visitor for the service of visiting the TV tower at the box office of the TD.

8.4.1. Refunds for unperformed services are made on the basis of an application.

8.4.2. The money is returned directly to the TD cash desks, if the application is issued on the same day as the payment for the service.

8.4.3. If the refund is not made on the payment date, the refund is made at the main cash desk of the Branch (Monday to Friday from 10:00 to 16:30, break from 12:00 to 13:00.

8.4.4. In the case of payment for a visit by means of a bank card, the refund of funds is effected only by a non-cash transfer of funds to the visitor's bank card from which the relevant payment was made.

 

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